| How to Order |
By Phone:
By FAX:
By Email:
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1-800-486-0444
1-800-229-0446
boxes@sweetpackaging.com
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By Mail:
SWEET PACKAGING
3000 Quigley Rd.
Suite 5
Cleveland, Ohio 44113-4597
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| How to Pay |
- CERTIFIED CHECK OR MONEY ORDER
- OPEN ACCOUNT
- Terms: NET 30 Days
- Credit is extended to accounts that have submitted a
credit application and have been approved.
- Please call us for our Credit Approval form. (800-486-0444)
- NOTE: If you have a pre-printed sheet with your credit
information, please fax it to us, attached to our form, signed
and dated.
- MASTERCARD, VISA or AMERICAN EXPRESS
- When faxing or telephoning orders, please indicate
which card you wish to use. Provide the card number,
name as it appear on the credit card, and expiration
date (month & year), plus billing address, zip code,
and security digits on reverse side of the card.
- We’re Pleased To Accept
- American Express
- MasterCard
- VISA
- COMPANY OR PERSONAL CHECK
- On new accounts, we wait until
the check clears prior to shipping.
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| Credit / Terms for New Accounts |
Allow three weeks for processing of credit
application. We offer credit terms of net 30 days to accounts
that have
submitted credit applications and have been approved. Credit
is approved for customers that normally order over $500 per
order. Credit is provided to accounts that have been in business for a minimum of 3-years
and carry a bank account balance of a minimum of low 5-figures. All references
must be current suppliers, i.e., having delivered product within the past 9-months.
Credit will not be given for more than what is currently available from other
suppliers.
- Overdue accounts automatically loose their credit status
and will be moved to a prepaid/ credit card status. This
new status is maintained for 3 years before credit re-application
applies.
- Credit is only provided to items shipped to a commercial
address, i.e., non-residential.
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| Minimum Order |
| Minimum Order is $100.
This minimum excludes one time-die & artwork charges, shipping
charges, and handling fees. |
| Pricing & Quantities |
Prices are subject to change without notice. Prices are based on
quantities being shipped at one time. Pack quantities (individual cartons) are
the minimum amount that can be purchased for the items listed.
Prices are noted for specific pack quantities, i.e., per 1000,
per 100, per each item, etc.
- Box quantities can be combined for quantity discounts.
- The more you order …the less you pay!
- See PROGRAMS & PROMOTIONS for quantity discount pricing – a
great way to save money.
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| Return Policy |
| If it is necessary to return merchandise,
returned goods must be returned in unused and undamaged
condition within 30 days from date of invoice to receive credit.
Before returning the merchandise, call Customer Service at
1-800-486-0444 to
obtain a Return Goods Authorization Number. Goods returned without
prior authorization by Sweet Packaging will not be accepted
nor credited. Returns must be accompanied by a Return
Goods Authorization Number, and are subject to a 20% restocking
fee (minimum of $20.00). If Sweet Packaging is in error, then
there is no restocking fee. All returns will be subject to
inspection. Original shipping charges are non-refundable.
All returns must be shipped with freight prepaid. There are NO
returns allowed for custom or customized boxes. (Note: All return
items MUST be returned in their original cartons.
If boxes, pads, or trays are removed from their original cartons,
they are considered
unacceptalbe for return credit.) |
| Internet Orders |
| Orders are not taken over the internet from our website. The internet, sweetpackaging.com,
is used to provide information only, and for communications. |
| Shipping Charges |
All shipping charges are extra. All
shipments are F.O.B. Cleveland, Ohio. We reserve the
right to ship from any of our warehouse locations and determine
the most
economical way to ship. Shipments via common carrier
are sent either collect or prepaid, at our descretion for
lowest cost. UPS shipments are billed /
charged when merchandise is shipped. There is a handling charge
per
carton
on
UPS and USPS shipments. We do not ship C.O.D.
- Please advise if RESIDENTIAL delivery when ordering so
that the proper rates and discounts can be applied.
- UPS
$1.00
handling charge per box. $15.00 Maximum charge.
- USPS
- Boxes will be shipped Priority Mail.
- All boxes are insured for $100/box, unless notified
otherwise by customer, or if boxes are actually priced at a
higher amount.
- Handling charges are as follows:
- First 10 cartons are charged at $1.00/carton.
- Next cartons (11+) are charged at $0.50/ carton.
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| Loss or Damage |
| All merchandise should be inspected carefully
upon delivery. We
are not responsible for loss or damage sustained during
transit. Claims should be made promptly against the
carrier.
External visible damage and /or shortages must be noted on the
carrier’s waybill at time of delivery. This is the responsibility
of the recipient of the merchandise. |
| Printable Forms |
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| My SweetCart™ |
- Sweet Packaging Online Information Form
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